How to delete a user

Deleting a participant removes their access to the platform and anonymizes the personal data in the registration, preserving the institution’s numbers.

Step by step

Individual deletion is only available for a deactivated participant who has no enrollments. Anyone who has ever been enrolled in any class cannot be deleted individually - for those cases, use deactivation (recommended) or bulk deletion.

1. Under Participants, find the person through the search.
2. If they are still active, deactivate the registration first.
3. Open the registration’s actions and choose delete.
4. Confirm. The action is final.

What happens to the data

• Personal data (name, email, CPF): anonymized, in line with data protection best practices (LGPD). The exception is NR certificates, described below.
• Institution history (enrollments, completions, report numbers): preserved in anonymized form, so the institution’s indicators are not distorted.
• Access: the credentials stop working immediately.
• Regulatory Standards (NR) certificates: the institution, as the data controller, has to keep proof of the training. Eduvem therefore keeps a copy of each NR certificate of the person, with the name and CPF shown on it, for a period set for the institution (5 years by default). Only the institution’s administrators can see that copy, in the Retained NR certificates list, and every access is logged. When the period ends, the copy is deleted. A holder who wants to exercise rights over that certificate (access, early erasure) must direct the request to the company (the controller), which decides and asks Eduvem to delete it. Certificates that are not NR certificates are not kept. See Retained NR certificates.

Caution

Deletion is irreversible. If the person may come back (vacation, leave, rehiring), prefer to deactivate the registration: access is blocked and active enrollments are suspended, but the personal history remains and the person is reactivated automatically when enrolled again. See Access control.

Bulk deletion

For offboarding in volume (closing an open class, end of a program), use Mass actions (in the side menu, right below Participants). Mass deletion anonymizes the same data as the individual one, but does not require each person to be deactivated or without enrollments - it is the path for deleting participants who have had enrollments. It remains irreversible: use it with the same care.