The institution's Social Network

The Social Network is a community exclusive to your institution: a feed of posts, with comments, reactions, profiles, groups, events and messages. It opens inside Eduvem, as a Social Media lecture, and people enter already identified with the account they use on Eduvem, with no need to log in again.

This guide has three parts:

What you can configure - activation, the lecture, and what the Eduvem team takes care of.
How to moderate the community - what institution administrators can do, and where.
How to use the social network - what participants find and can do.

Who does what

Who	In the community	What they can do
Eduvem team	General administration	Turns the feature on, registers the community address, takes care of the look and of which features are on, and handles requests only general administration can resolve (such as banning a member).
Institution administrators	Moderators	Edit, pin and delete any post or comment, review reports, and keep track of members, posts, pages, groups, events and blogs through the Moderator Panel.
Everyone else (participants, tutors, class managers, etc.)	Members	Post, comment, react, take part in groups and events, and exchange messages.

The role in the community comes from the role on Eduvem and is updated every time the person opens the Social Media lecture. You cannot promote or demote someone from inside the community: any change made there is undone on the next access.

What you can configure

1. Turning the feature on (Eduvem team)

Activation is done by the Eduvem team:

Social Media lecture type - the switch that unlocks the lecture type for the whole institution.
Social network URL - the address of the community that will be opened.

The URL is set once for the entire institution, not lecture by lecture. Every Social Media lecture, in any content, points to that same address.

Besides these two fields, the Eduvem team registers the community address on its side, so that entering without a new login works. That is why full activation always goes through Eduvem support.

With the feature released, Social Media starts appearing in the content editor’s lecture-type picker. It has its own rules:

It is exclusive: it can only be used in an empty, single-topic content, and it cannot coexist with other lectures in the same content. Create a content just for the community.
It fills the whole screen, with no header.
There is no address to fill in: the lecture uses the URL configured for the institution.

Step by step:

Create a new modular content with a single topic.
Click Add new lecture to this topic and choose Social Media.
Use the Preview tab to check that the community shows up. In the preview, entering without a new login does not happen: the notice “Preview - single sign-on is not available in this preview.” is expected.
Publish the content and make it available in a class, like any other content. Anyone with an enrollment in that class reaches the community through the lecture.

3. What the Eduvem team takes care of

Some community settings are not available to the institution. For any of them, contact Eduvem support:

the community’s name, colors and default theme (light or dark);
which features are turned on or off;
banning or reinstating a member, and deleting someone’s account in the community.

Other things are automatic and need no configuration:

Accounts: each person’s community account is created on their first access through the lecture, with the name, e-mail and photo from their Eduvem record. There is no separate sign-up in the community and no separate login screen.
Profile data: name, e-mail and language are updated from Eduvem on every access. So changing them inside the community does not last: change them in the person’s Eduvem record.
Language: the community follows the language each person uses on Eduvem.

How to moderate the community

Institution administrators enter the community as moderators. To make someone a moderator, give them the institution administrator role on Eduvem and ask them to open the Social Media lecture. When the role is removed, they go back to being a regular member on their next access.

Right in the feed

In each post’s menu (the arrow in the top-right corner), a moderator finds, for any post and not just their own:

Pin Post - keeps the post highlighted;
Edit Post;
Delete Post;
Hide from Timeline;
Turn off Commenting.

Comments follow the same logic: a moderator can edit or delete anyone’s comment.

Reports

Any member can report a piece of content or a profile with the Report option (on a profile, it sits in the ⋮ menu, described as “Report this to admins”). From the same menu, a member can also Block someone, so that person can no longer contact them.

Reports arrive in the Moderator Panel, under Reports. The table shows what was reported, by whom, the reason and when. From there, the moderator opens the content and decides: delete what breaks the institution’s rules, or dismiss the report. The Mark All As Safe button dismisses every report on the list at once.

Reports section of the Moderator Panel, with the button that marks everything as safe and the table of reports with ID, node, type, reporter, reason, time and actions

Moderator Panel

Home page of the Moderator Panel, with the side menu for the system, users and modules and the boxes with total visits, today’s visits, this month’s visits, posts, comments, pages, groups and events

The Moderator Panel brings the moderation tools together. Open it from your user menu, in the top-right corner of the community, or with the Edit in Moderator Panel option on a member’s profile. There, a moderator can:

Users - list and search members (by name, username or e-mail), see who the moderators are and who is online, and export the list as CSV;
Posts - search posts by ID or text, open each one and delete them;
Pages, Groups, Events and Blogs - find, edit and delete what members created;
Reports - review reports, as described above.

Users section of the Moderator Panel, with the member totals, the search box and the table with ID, name, username, join date, activated, approved and actions

Posts section of the Moderator Panel, with the totals of posts, pending posts, comments and reactions, the search by ID or post text and the table with ID, author, type, approved, time, link and actions

What a moderator does not do

Moderators do not ban members, do not delete accounts and do not change the community’s general settings. Those requests go to Eduvem support.

To remove someone’s access to the community, the way is Eduvem itself: a person disabled on Eduvem can no longer enter the community through the lecture. See Access control. If someone must be blocked immediately, contact Eduvem support as well.

Participants reach the community through the Social Media lecture, inside the class, and enter already identified. From there, it works like any social network.

News Feed

The News Feed is the home page: it shows the community’s latest posts. The side menu also has Saved (the posts the person kept) and Memories, plus the Explore area, with People, Pages, Groups, Events and Blogs.

Posting

To post, click the What’s on your mind? box at the top of the feed. A post can have:

text, with #hashtags, @mentions of other members and links;
photos or an album, a video, audio, a file and voice notes;
a poll, a feeling or activity, or a colored background.

Before posting, the person chooses who can see the post (for example, Public, for the whole community) and then clicks the publish button.

Post box open with a draft, the buttons to upload photos, video, audio, files and voice notes and to create an album, blog or poll, the options to schedule the post, post anonymously, mark it as adult content or make it a collaborative post, the audience selector set to Public and the button to publish

Below each post are the React, Comment and Share buttons. Comments accept replies (Reply), photos and reactions. Sharing happens inside the community itself. From the post’s menu, a person can also Save Post to read later.

A post with 32 reactions (like and love) and two comments, the comment box and, on each comment, the options to react and reply

Profiles, friends and followers

Each member has a profile, with a photo, a cover, personal and professional details and their own posts. Name and photo come from the Eduvem record. On someone else’s profile, you can add them as a friend, follow them and send a message.

A member’s profile, with photo, cover, their details on the left and their posts on the right

Groups, pages, events and blogs

Groups - spaces for conversations by topic. Any member can create a group (Create Group) or join existing ones. The community’s groups are different from Eduvem’s Groups and do not affect enrollments.
Pages - pages for an area, project or initiative, which members can follow along.
Events - dated get-togethers, where members say they are interested or going.
Blogs - longer articles, written by members themselves.

Groups page, with the group search, the tabs to find groups, see the groups you joined and your own groups, the button to create a group and the list of categories on the left

Stories, messages and notifications

Stories - quick posts that stay visible only for a limited time.
Messages - private conversations between members, with text, photos and voice notes, from the messages icon at the top of the screen.
Notifications - the bell at the top of the screen tells you about reactions, comments, mentions and invitations.
Search - the search box at the top of the screen finds people and community content.

What the community does not have

To keep the community simple and tied to Eduvem, some features common on social networks are not available: sharing posts to other social networks, creating an account or logging in directly to the community, and deleting your own account from inside it (data deletion is done through Eduvem).

Common problems

The lecture shows “Content not available yet”. The Social Network has not been configured for the institution yet. Contact Eduvem support.
The lecture shows “Could not load this content”. Click Try again. If the problem continues, contact Eduvem support.
The community opens, but the person is not signed in. In the editor’s Preview tab this is expected. In the class, it means the community’s registration on the Eduvem side is not complete: contact support.
An institution administrator does not see the moderation options. Ask them to open the Social Media lecture again: the role is updated on every access.