Reset my password

There are two ways to reset your password on Eduvem: from your own profile, when you are already signed in, or through password recovery, when you cannot sign in.

Changing your password while signed in

1. Sign in to the platform as usual.
2. Open your profile from the top menu.
3. On the Personal Data tab, click Change password and fill in Current Password, New Password and Confirm Password.
4. Click OK. The platform shows Password change successful! and the new password takes effect immediately for your next sign-ins.

Rule for the new password

Any password you choose - when changing it from your profile, resetting it with Forgot password, and on first access - must have 8 or more characters, with letters and numbers. The rule applies to every login type (email, CPF and username). If the password does not comply, the platform shows Your password must be at least 8 characters long, with at least one letter and one number.

Forgot password

1. On the login screen, click Forgot password (just below the sign-in button).
2. Enter your registered email, or the username you use to sign in - depending on whether your institution accepts email, CPF, or enrollment number at login.
3. The platform replies If we found your account, we have sent you the instructions to recover your password. From there, the path depends on what is registered in your profile:
   • With a registered email - you receive a message with the reset link. Follow the link and set the new password.
   • Without email, with a registered phone number - if your institution has enabled recovery via WhatsApp, you receive a code at the number in your profile. The screen itself asks Received a code on WhatsApp? Enter it below: enter the code, click CONFIRM CODE, and set the new password.

Note

The message If we found your account… appears even when the username entered does not exist. This is on purpose: the screen does not reveal who is or is not registered.

Note

The reset email is sent to the address registered in your profile. If you do not receive the message, check your spam folder - if the problem persists, contact your institution’s administrator.

Recovery via WhatsApp

People who sign in with CPF or enrollment number often have no email in their registration, and without an email there is nowhere to send the link. For those cases, the institution can enable password recovery via WhatsApp: the code arrives at the phone number already in your profile.

Things to know:

• The number used is exactly the one registered in your profile. If it is wrong or outdated, the code will not arrive - contact your institution’s administrator to correct your registration.
• The feature depends on the institution having enabled it. If it is not available to you, recovery remains email-only.
• With both an email and a phone number registered, check both: the on-screen message covers both paths.

Account that signs in with Google, LinkedIn or SSO

If you created your account with Google or LinkedIn, or if your institution uses single sign-on (SSO) or an integration, your account has no password on the platform. That is why your profile does not show Change password.

To sign in, use the button for the same provider on the login screen (for example, Sign in with Google) with the same email.

If you open Forgot password, the screen gives the usual answer. Instead of a reset link, you receive the email How to sign in to your account, explaining which provider your account uses. If you reach the new password screen, it shows a notice such as Your account signs in with Google, with the buttons Sign in with Google and Back to sign in.

Microsoft sign-in

If your institution uses Microsoft sign-in (SSO), your password is the same as your organization’s corporate account - the reset happens through Microsoft’s/your company’s own channels, not through Eduvem. If SSO is unavailable at the moment, you can still sign in with email and password, when that sign-in is also enabled for your institution.