Emails from your institution's address

By default, the platform’s automatic emails (welcome, password reset, enrollment, certificates, reminders and notices) are sent with your institution’s name and an Eduvem sending address. When a participant replies, the reply goes to your institution’s support email.

If you prefer the sender to be your institution’s own email address (for example, contact@yourinstitution.com), the Eduvem team can set this up for you.

Add-on

This is an add-on, contracted separately. Check the terms with the Eduvem team.

How it works

1. Contact Eduvem support and tell us the address that should appear as the sender and the name to display.
2. Domain verification. So that emails do not land in the spam folder, Eduvem sends a few technical settings for your institution’s IT team to publish on the email domain. It is a quick setup and does not change your organization’s other emails.
3. Test and activation. Once IT confirms, Eduvem sends a test email and only then activates the new sender.

Caution

Many organizations have email security policies that reject or send to spam messages sent on behalf of their domain by unauthorized services. That is why activation only happens after the domain is verified: this way participants’ emails keep reaching the inbox.

Until activation, nothing changes: emails keep going out normally from the Eduvem address with your institution’s name.

See also

• Notifications to participants
• Allowed email domains
• Features enabled by Eduvem