E-mail preferences

The e-mails the platform sends are organized into five types. Each person chooses, in their own profile, what to receive of each type. The institution administrator sets the default for people who have not chosen yet.

The e-mail types

Type	What it includes	Options in the profile
Messages	Support and tutoring conversations	All, Daily summary, Off
My learning	Enrollments, reminders, certificates	On, Off
Class activity	Certifications and notices about participants	On, Off
Announcements	Notices sent by the institution	On, Off
Reports and summaries	Periodic summaries (enrollment requests)	On, Off

Participants see only Messages, My learning and Announcements. Class activity and Reports and summaries appear only to administrators and to people who manage other people.

Choose what to receive, in your profile

1. Open your profile from the top menu.
2. In the E-mail notifications section, find the type you want.
3. Pick an option from the list. The first option, Institution default, shows in parentheses what applies to you today.
4. Save the profile with the save button.

Choosing Institution default clears your choice, and whatever the administrator set applies again.

Note

• If the Receive e-mail communication option is off, no e-mail is sent and the E-mail notifications lists are disabled. Turn the option on to choose again.
• Account e-mails, such as password reset and registration confirmation, and the platform’s mandatory e-mails do not depend on these types and are always sent.
• Policy acknowledgment reminders are always sent, even with My learning set to Off. When the institution uses NR certificate signing, the signature notices (to the participant and to the technical responsible) are always sent too. The help (?) of My learning and Class activity says so.

Messages: All or Daily summary

• All: you receive one e-mail for each reply in your conversations.
• Daily summary: the day’s replies arrive together in a single e-mail, sent between 18:00 and 18:30 in the institution’s local time. New conversations still arrive right away.
• Off: you receive no message e-mails. Messages remain available on the platform.

For administrators: institution defaults

In Institution, in the Communication group, open the E-mail notifications tab. The tab is available to institution administrators.

The table has one row per e-mail type and two columns, Participants and Administrators. Where a type does not exist for a profile, the cell shows a hyphen. For each cell, choose:

• As today: no default set.
• All or Daily summary (only for Messages), or On for the other types.
• Off.

Save the tab. The platform confirms with E-mail notification defaults saved.

The default applies only to people of your institution who have never chosen anything in their profile. Anyone who already chose keeps their choice, and anyone can change it later: the default locks nobody.

When there is no choice and no default

• Messages follows each person’s old setting: people who received one e-mail per message keep receiving All; everyone else gets Daily summary.
• The other types are On.

The link in every e-mail

Every e-mail that belongs to one of these types ends with the link Manage e-mail preferences. It opens your profile in edit mode, and you must be logged in.

The link is left out when the institution makes profiles read-only, or hides the profile button for people who do not sign in with a password.

Scheduled reports

Scheduled report e-mails are a personal subscription and do not depend on these types. Each one ends with the link Manage or stop this scheduled report, which opens the institution’s reports tab (or the division reports screen), where the subscription can be changed or cancelled.

Example: no conversation e-mails, but certification notices

Administrators who do not want conversation e-mails but still want to hear about participants’ certifications can:

1. Set Messages to Off.
2. Keep Class activity On.

To apply this to all administrators at once, set these two options in the Administrators column of the institution’s E-mail notifications tab.